Inside Sales & Customer Service

Customer Service is the critical support function of Coleman-Russell & Associates and is the central nervous system for all activities within the company. Customer service may be as simple as giving a price out of a price book or as complicated as
trouble shooting a commercial water heater. Customer Service Representatives support all the efforts of the Territory Managers to ensure that the customer receives superior service. Coleman Russell has an experienced team of motivated, dedicated people
who truly believe in Superior Customer Service.

brent-cross

Brent W. Cross

Customer Service Representative

  • Coleman-Russell & Associates, Inc. 2004 to Present Customer Service Representative
  • Kenny Pipe & Supply 2002 – 2004 Outside Sales
  • Ferguson Enterprises, Inc. 2000 – 2002 Inside Sales Manager
  • Winnelson Co. 1994 – 2000 Assistant Manager
russell-thompson

Russell W. Thompson

Customer Service Representative

  • Coleman Russell & Associates, Inc. September 2011 to Present Customer Service Representative
  • Southern Armor 2009 to 2011 Sales and Project Coordinator
  • Birmingham Plastic Supply 1990 to 2009 Inside and Outside Sales
april-griffin

April Griffin

Accounting Manager

  • Jefferson State Community College Birmingham, AL
  • Coleman-Russell & Associates, Inc. February 2011 – Present Accounting Manager
  • Liddell Trailers 1989 – 2011 Accounting Manager
ashley

Ashley Burress

Customer Service Representative

  • Trailers for Less – 2000-2002 Administrative Assistant
  • Wendy’s – 2002-2005
  • Kuttin’ Up – 2006-2014 Managing Cosmetologist
  • Coleman-Russell – March 2014-Present Customer Service Representative
ashley

Kelly Chappell

Director of First Impressions

  • Jefferson State Community College Birmingham, AL
  • Coleman-Russell & Associates, Inc. – March 2016—Present
  • Innerspaice Architectural Interiors – 2005—2014 Sales & Marketing Assistant
Judd

Judd Hunt

 

  • Middle Tennessee State University Bachelor of Science Degree MTSU Football 2010-2014
  • Coleman Russell & Associates Inside Sales Representative 2017 to Present
  • Cardinal Heath Senior Field Service Representative 2015-2016
  • Ferguson/ Wolseley Industrial Industrial Inside Sales/ Management Trainee 2014-2015